Healthcare is witnessing an important shift in consumer behavior with people searching for “ Hospital care near me”, “Covid Testing centres near me”, “Pharmacy near me”. Local convenience is the key to stay ahead and drive customers to your services. A comprehensive digital presence can help people in need and prospective patients to feel more confident while booking the appointment, availing your service or buying a product from you.
It is time to check if your hospital, healthcare organization, medical practice, or clinic is getting found in those local search results?
Improve Visibility and Discoverability.
A step-by-step process ensures that your organization's listings are submitted in the top online directories, maps & search engines. This makes sure that your business locations are visible with accurate contact information, category details, description of product or services offered, images (which most accurately represent your business) to the customers who are researching healthcare related information.
Today, a large portion of these customers 77%* are researching healthcare related information on search prior to booking an appointment. This number is continuously growing and no business in the healthcare industry can ignore this rise in digital dependence. Our proprietary data distribution & optimization engine ensures that your locations start showing up in the search results when the customer uses a relevant search term across Google, Facebook and other navigation services and platforms.
What's more, your listings will help you regulate visitors and manage queues, reducing the wait times by enabling appointment scheduling from your location level digital assets.
With the movement of your customers to digital for their healthcare needs, you can’t afford to miss out on being present in the moments when your customers need you the most.
All the information - easily accessible & actionable.
84%* patients use both online and offline sources for hospital research so why not let your Google My Business Listings, location pages, chat bots , IVR bases telephonic facilities readily answer customer queries around Covid-19, visiting hours, availability of doctors or rooms to prevent crowded premises and waiting rooms.
Easy to update and accelerate information flow across all online information pages with opening hours, contact channels, book an appointment, get directions and also regulations pertaining to covid pandemic across multiple locations from a central console. Be it hospitals, doctor clinics, pharmacies or a laboratory all it takes is just a click to update & manage all location level information to be updated in real time across the digital ecosystem through our platform.
Build integrity and trust
74%^ customers prefer to return to businesses who address their queries / complaints. So don't shy away in responding to each and every customer review. Get a consolidated and easy to understand representation of your customer reviews. Let our AI engine show you the complete picture by understanding the customer sentiments, providing you with crucial cues on opportunities to serve them better. Take actions on patient’s insights to strengthen loyalty towards your business by responding to patients and encourage them to share feedback for others to build trust in your business.
Integrate your internal customer data platforms with our smart, highly modular and secure platform specially curated for Healthcare.
Display location specific list of doctors on search results page, doctor’s detail page in the manner that is set by admin and respective data from their profile such as availability or appointments time slots.
Integrations are also possible for managing resources such as general/oxygen enabled rooms, Covid vaccines slots, and medicine availability on your location pages which would help you to manage user walkins and ensure less crowded waiting areas to strengthen your fight against coronavirus. These integrations can also help you deliver a great omnichannel experience to your customers as they transition from online to offline.
Scope of services
- Healthcare specific tailored solution to relay updated and real time information in Covid Pandemic and having updated information and parity across all locations.
- Enable location specific and real time update of information, keywords, videos, images and posts in national or regional language.
- Enjoy widest coverage across all relevant search engines,directories and navigation services as Google, Facebook, Bing, Maps and many more.
- Build trust and streamline your online reputation with our AI driven review management system.
- Single dashboard for enterprise healthcare professionals to manage all their locations from a single source.
- Advanced user management with authority and rights mapping.
Get in Touch
Schedule a call right away. Let us together build a hyperlocal strategy.
- *Google Digital Journey to wellness report
- ^Gatherup-Build a Better Business Using Customer Complaints